VA Boston Healthcare System
Lesbian, Gay, Bisexual and Transgender Veteran Care
The Department of Veterans Affairs (VHA) is committed to providing quality care to all Veterans including lesbian, gay, bisexual and transgender (LGBT) Veterans. Excellent care has no boundaries.
VA Boston Healthcare System seeks to promote the health, welfare, and dignity of LGBT Veterans and their families. We are committed to making sensitive and high quality health care accessible. Our policies and practices focus on ensuring a safe, welcoming, and affirmative environment of care for LGBT Veterans. Our employees receive training in clinically competent care that is responsive to the unique needs of LGBT Veterans.VA Boston Healthcare System is committed to providing top quality care to all Veterans, including those who identify as lesbian, gay, bisexual, transgender, and/or questioning (LGBTQ).
We know that diverse populations have unique needs, so we train our staff to provide care that is tailored to meet the needs of LGBT Veterans.
• We value a respectful health care environment
• Non-discrimination policies are in place and we work to ensure a welcoming environment
• You have the right NOT to be “outed” as LGBTQ in your medical record by any provider
• We know that gender expression, identity, and sexuality can be personal issues, especially for our Veterans
• You have the right to decide what works best and communicate this with your providers
• We encourage LGBT Veterans and families to be aware of these rights as you seek care in the VA Boston healthcare system:
Leaders in LGBT Healthcare Equality
The Human Rights Campaign Foundation awarded the staff of VA Boston the Healthcare Equality Index (HEI) 2016 Equality Leader Status!
Affirmative Psychotherapy Services:
LGBTQ-affirmative psychotherapy can assist Veterans who:
- Are unsure about their sexual orientation and/or gender identity
- Want support to affirm their LGBT identity
- Are upset at being treated badly because of their LGBT identity
- Want to learn more about what gender transition services and supports are available
Each September, VA Boston welcomes a new Psychology Postdoctoral Fellow specializing in LGBT Health Care! Our fellow is located on our Brockton campus and provides individual therapy for Veterans identifying as LGBTQ.
Interdisciplinary Transgender Treatment Team (ITTT):
- VA Boston's ITTT offers comprehensive care for transgender Veterans, spanning medicine, psychology, psychiatry, social work, nursing, and endocrinology
- You can ask any of your VA providers to place a consult within the medical record system, notifying the ITTT to work alongside your providers on your treatment plan
- For questions about what transgender-related services are provided, please see the VA Boston Healthcare System and national VA policies
The Transgender Vet-to-Vet Group:
- Welcomes any Veteran with gender identity or gender expression concerns or questions
- Is a safe place to discuss personal issues, how the VA is treating you, and what the VA offers in transgender medicine
- Does not put notes in your medical chart
- Is facilitated by a transgender Vet- to-Vet Certified Peer Specialist
- Does not require a referral from VA staff in order to attend the group
Meetings are held every Thursday from noon-1:00pm, alternating locations between the JP and Brockton campuses. The group meets in JP room 4C-12 and Brockton building 7, room A-007, or you can call into meetings using the conference line: (800) 767-1750 code 82120#
All Transgender Veterans are welcomed!
Concerns and/or Complaints:
If you feel you are not being provided with compassionate care at VA Boston, please make your concerns known!
- Concerns regarding a specific service (e.g., Mental Health, Primary Care) should be directed to the corresponding contact person for that service, which can be easily found on the Services page of this website
- Feel free to contact the LGBT Veteran Care Coordinator at your facility about your concerns
- You are also encouraged to discuss your concerns with the Patient Advocate
- To receive a copy of the Memo on processing EEO complaints based on Sexual Orientation, please ask your health care provider
For questions or concerns that are not about a specific Service Line, please contact Dr. Heather Walton Flynn, Chairperson of the VA Boston Diversity Committee, at (774) 826-1009.
Each VA Boston campus has a designated LGBT Veteran Care Coordinator:
Jamaica Plain: Colleen Sloan, Ph.D. (857) 364-5983
West Roxbury: Joseph Wigon, LICSW (857) 364-5634
Brockton: Claire Burgess Ph.D. (774) 826-1109
LGBT Veteran Care Coordinator (VCC) Program
As of March 2016, each VA facility has a local LGBT Veteran Care Coordinator (VCC) who is appointed by their facility leadership. The VCC is responsible for promoting best practices for serving LGBT Veterans and connecting LGBT Veterans to services.
To learn important information about the unique health risks of LGBT Veterans, download these relevant fact sheets. Here you can also find information about relevant services offered by VA.