VA Boston Healthcare System
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
At VA Boston Healthcare, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple â€”
you should be able to see your primary care provider within one to two business days
you should have faster access to speciality care
Changing Your Appointment
For a listing of your current appointments, please call the our Patient Call Center at 1-800-865-3384.
If you cannot keep an existing appointment, please contact the appropriate clinic between the hours of 8:00am and 4:00pm, Monday through Friday, as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time.
In the event you do not have the direct number for your clinic, please call the Patient Call Center at 1-800-865-3384 for assistance.
VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.