Ramping Up MyHealtheVet - VA Boston Healthcare System
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VA Boston Healthcare System


Ramping Up MyHealtheVet

A man in a wheelchair with the American flag on it gets assistance from another man at the MyHealtheVet kiosk

VA Boston MyHealtheVet staff assist Veterans with registering for an account and the authentication process

Thursday, July 18, 2013

Thanks to the work of VA Boston MyHealtheVet staff residents of the New England Center for Homeless Veterans now have 24/7 easy access to refill prescriptions, view medical records and secure message with their health care teams and more via the new VA e-Service My HealtheVet PC Station recently installed.

Many people do not have computer availability and these stations allow them access to their healthcare making them part of the plan.

MyHealtheVet will also be at the center Wednesday nights from 4 p.m. - 8 p.m. and Friday morning 8 a.m. – 1 p.m. to register VA patients and complete the In-Person Authentication process.

VA Boston depends on local Voluntary Service Department volunteers to assist in enrolling and training Veterans on the use of the new online MHV patient medical records and services portal. 

By using the portal Veterans become an active participant in their own health care by linking them to health care professionals and by giving them access to their medical records without having to leave their home.

MHV enrollees are able to communicate with their providers via secure messaging, refill prescriptions that get mailed to their home, check lab, pathology and radiology reports, print transcripts from recent office visits (including past diagnosis’s) and print current entries made by their physician in their file. Enrollees can also access appointments without having to call the clinic or travel to the VA.

With the overwhelming positive response to this program, it became clear that more trained volunteers were needed to satisfy Veteran demands. Seventeen states, including Boston, were allowed to hire a Voluntary Service Assistant to exclusively support Veterans using the My HealtheVet program.

Last summer, Combat Veteran AJ Castilla was hired in Boston to recruit, train and oversee the new MHV volunteers.  Castilla is also responsible for finding suitable sites across the state, establishing MHV access stations and ensuring volunteers are trained to conduct one-on-one patient enrollee training. Because the demand for MHV stations was so great, Castilla developed a comprehensive checklist for establishing complete VA –e-Service My HealtheVet stations fully equipped and functional for all patient needs.

My HealtheVet stations are currently located at the Brockton, Jamaica Plain, and West Roxbury campuses, as well as Causeway Street CBOC, the Boston Vet Center and now online at the New England Center for Homeless Veterans and the Boston VA Regional Office in the JFK building. Other sites are being considered for expansion of the program into areas wherever large numbers of Veterans work, live, and congregate.

To register yourself, or for further information please contact the MyHealtheVet National Helpdesk, Monday through Friday from 7a.m. – 8 p.m. 877-327-0022.


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