Current Operating Status - VA Boston Healthcare System
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VA Boston Healthcare System


Current Operating Status

Situation Update

As of Wednesday, June 23, 2021 2:02 PM EDT

For information about COVID-19 vaccinations, visit our vaccine information page at

If you have symptoms of fever, cough and shortness of breath, sign-in to My HealtheVet and send a secure message to your primary care provider, or call our patient Call Center at 800-865-3384, press 3 and ask for guidance before visiting the VA medical center or  community clinic, or if you have questions about getting a COVID-19 test for any reason.

For information on the COVID-19 virus, visit:

Inpatient visitation has resumed at the discretion of the Veteran's care team. Virtual visitation will be offered, as well, please inquire with your Veteran's care teams for additional information.

As a precaution, Veterans, visitors and contractors entering our facilities are still being screened.

At this time, Pharmacy is emphasizing a mail-order system, but you can pick up prescriptions in person at the medical center campuses:
  • Outpatient Pharmacy will also honor emergent prescription needs for in-person pick up, such as post-surgical, emergency department and discharge medication needs.
  • Other medications and supplies will normally be mailed.
Veterans may request refills and renewals by:
  • Contacting the prescription refill line at 1-857-364-4419 and press 2
  • Mailing in refill slips
  • Requesting through My HealtheVet –   
Please allow 7-10 days for prescription delivery by mail. Veterans may request expedited shipments and may request changing routine medications from 30 day fills to 90 day fills by contacting the prescription refill line at 1-857-364-4419 and press 2.

Everyone is encouraged to take simple preventive actions to avoid being exposed to viruses:
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
Read VA’s latest information on the new coronavirus at

Facility Status

Parent Facility
VA Boston Healthcare System Normal Hours
Veterans are urged to contact the Call Center at 800-865-3384 and press 3 if feeling a fever, cough or respiratory symptoms associated with COVID-19. Please call for guidance before arrival at a VA Boston medical facility for non-emergency care.
Medical Centers
Brockton Campus Normal Hours
Jamaica Plain Campus Normal Hours
West Roxbury Campus Normal Hours
Community Based Outpatient Clinics
Causeway Street CBOC Normal Hours
Plymouth CBOC Normal Hours
Framingham CBOC Normal Hours
Lowell CBOC Normal Hours
Quincy CBOC Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-865-3384, follow the prompts
  • Change Your Appointment: 1-800-865-3384
  • Media Inquiries: 857-203-5879 or
    1-800-865-3384 x35879 (toll free)
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 1-800-865-3384, press 0
  • Pharmacy Refill: 857-364-4419 or
    1-800-865-3384, follow the prompts or enter x44419
  • Staff Locator: 1-800-865-3384, press 0
  • Telephone Care: 1-800-865-3384, follow the prompts

In the event that VA Boston or any of our associated Community VA Clinics is threatened by inclement weather, check this page for details.

Do you have a family disaster plan?

Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.

Emergency Preparedness - Are You Ready? 1. Have  Kit 2. Make a Plan 3. Be Informed.  Visit