Current Operating Status
Situation Update
As of Wednesday, April 22, 2020 10:14 AM EDT
VA Boston Community Clinics Move to Virtual Care for more information visit:
VA Boston Community Clinics Move to Virtual Care
Veterans enrolled withVA Boston Healthcare System: If you have symptoms of fever, cough and shortness of breath, sign-in to My HealtheVet and send a secure message to your primary care provider or call our patient Call Ccenter at (617) 232-9500 and ask for guidance before visiting the VA medical center or a community clinic. Please confirm your appointment with your primary care provider prior to arrival.
For information on the COVID-19 virus go to: https://www.va.gov/covid19
More Information:
Elective surgeries and procedures are postponed; except emergencies and care that needs immediate attention
Out of an abundance of caution,all entering our facilities are being screened. For screening information: https://www.boston.va.gov/features/2019_Novel_Coronavirus.asp
VA Boston Healthcare System Pharmacy Official Guidance for Prescription Refill Requests in Response to COVID-19
At this time, Pharmacy is switching to an all mail-order system in order to limit exposure to COVID-19. Outpatient Pharmacy will ONLY honor emergent prescription needs for in-person pick up. Emergent prescriptions include post-surgical, emergency department and discharge medication needs. All other medications and supplies will be mailed.
Veterans may request refills and renewals by:
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contacting the refill line at 1-857-364-441/9
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mailing in refill slips
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calling the Pharmacy Call Center at 1-800-865-3384
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requesting through My HealtheVet – www.myhealth.va.gov
Please allow 7-10 days for prescription delivery. Veterans may request expedited shipments and may request changing routine medications from 30 day fills to 90 day fills by:
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contacting the Pharmacy Call Center at 1-857-364-4419
In addition to screening all Veterans and visitors, we will be implementing a new visitor policy.
NO VISITATION ALLOWED AT THIS TIME (exceptions may be made on a case by case basis)
Everyone is encouraged to take simple preventive actions to avoid being exposed to viruses:
Wash your hands often with soap and water for at least 20 seconds.
Avoid touching your eyes, nose and mouth with unwashed hands.
Stay home if you are sick or becoming sick.
Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
If you have symptoms or have been exposed to someone with symptoms, please call before going to a VA facility.
The Department of Veterans Affairs (VA) and the VA New England Healthcare System are paying special attention to Veteran health due to the Novel Coronavirus. This effort is being coordinated between VA, the Veterans Health Administration, the Centers for Disease Control and other federal agencies.
Visitors, if you do not feel well, please consider postponing your visit. Read VA’s latest information on the new coronavirus at https://www.publichealth.va.gov/n-coronavirus/.
To check T-Alerts, MBTA.com and @MBTAGM on twitter and Brockton Area Transit www.ridebat.com/nextbus/ for public transportation updates.
Do you have a family disaster plan?
Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.
Facility Status
| VA Boston Healthcare System | Normal Hours |
|---|---|
| Veterans are urged to contact the Call Center at 857-364-4418 if feeling a fever, cough or respiratory symptoms associated with COVID-19. Call before arrival to main facilities in Jamaica Plain, Brockton, West Roxbury. | |
| Brockton Campus | Normal Hours |
|---|---|
| Jamaica Plain Campus | Normal Hours |
| West Roxbury Campus | Normal Hours |
| Causeway Street CBOC | Normal Hours |
|---|---|
| Plymouth CBOC | Normal Hours |
| Framingham CBOC | Normal Hours |
| Lowell CBOC | Normal Hours |
| Quincy CBOC | Normal Hours |
Telephone Numbers
- Emergency: 911
- Veterans Crisis Line: 1-800-273-8255 (Press 1)
- 24 Hour Nurse: 1-800-865-3384, follow the prompts
- Change Your Appointment: 1-800-865-3384
- Media Inquiries: 857-203-5879 or
1-800-865-3384 x35879 (toll free) - National Veterans Helpline: 1-800-507-4571
- Patient Locator: 1-800-865-3384, press 0
- Pharmacy Refill: 857-364-4419 or
1-800-865-3384, follow the prompts or enter x44419 - Staff Locator: 1-800-865-3384, press 0
- Telephone Care: 1-800-865-3384, follow the prompts
In the event that VA Boston or any of our associated Community VA Clinics is threatened by inclement weather, check this page for details.
Do you have a family disaster plan?
Now is the time to plan what you, your family, and your pets would do in the event of a hurricane or other natural disaster. Visit the Ready America web site for information and instructions for creating a family disaster plan.
