VA Boston Healthcare System
Contact the VA Boston Healthcare System
VA Boston Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.
Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and policies page for visitor hours.
Contacting a Patient
If you come to visit a patient, please see our directions page. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient's ward or unit)
c/o VA Boston Healthcare System
1400 VFW Parkway
West Roxbury, MA 02132
For the location of an inpatient or their phone number, dial the Medical Center operator at (617) 323-7700
Patient Call Center
Please contact our patient call center if you need medical advice, have a question about your medication, or need to schedule, cancel or reschedule an appointment.
Monday through Friday 8:00 a.m. - 4:00 p.m.
Within Boston metro area: (857) 364-4418
Outside of the Boston calling area:
Toll-free 1-800-865-3384 X 44418
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Charles J. Walsh at 617-248-1141.
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (857) 364-5966.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established aninquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Office at (857) 203-5879.
VA Boston Police
Police Admin 774-826-1107
Police Primary Line 774-826-2530
Police Brockton 774-826-3375
Police West Roxbury 857-203-6007
Police Jamaica Plain 857-364-5293
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